Privacy & Cookies Policy

Cookies policy

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Privacy Policy

Legal Notice

This website (the “Site”) is operated by Chirpy Thoughts Limited trading as Splatter Make / KHY (the “Company”), a company registered in England and Wales, with its registered office at The Basement, Venue 28, 28 Beckenham Road, BR3 4LS. Company Number: 9273116.

Disclaimer:

Access to the Site, and use of its contents, is at the user’s sole discretion and risk. Whilst the Company has taken reasonable measures to ensure that the contents of the Site are accurate and up to date, it accepts no responsibility for any action taken by any person or organisation as a result, direct or otherwise, of information contained in, or accessed through, the Site, whether provided by the Company or a third party. The contents of the Site are provided ‘AS IS’ and the Company makes no warranties or representations about any of those contents (including the timeliness, currency, accuracy, completeness, reliability, continued availability or fitness for any particular purpose of those contents or that the use of the Site will be error free or reliable). To the greatest extent permissible by applicable laws, the Company excludes any such warranties and representations that may otherwise be implied and excludes all liability with respect to the Site, its contents or the use any user of the Site makes of it or those contents.

Third party websites:

The Site may contain hypertext links to third party owned websites. The Company provides such links for the convenience of the users of the Site and has no control over any websites which may be accessed or available through them. The Company does not endorse, sponsor, recommend or otherwise accept any responsibility for such third party websites or their content or availability. In particular, the Company does not accept any liability for any infringement of any person’s intellectual property rights by, or liability arising out of any information or opinion contained on, any such third party website.

Use of data:

The Company will not collect any personally identifiable information about any user of the Site through their use of it unless they provide that information voluntarily through contacting the Company at info@splattermake.co.uk. The Company will use any information provided to correspond with the relevant user about the matter in connection with which they provide it and will retain it and that correspondence for its records. The Company will not disclose that information to any third party unless legally required to do so or where necessary to address the subject matter of that correspondence, and may transfer that information to outside the European Economic Area, including to countries which have a lesser standard of data protection than those within it.

By using the Site or submitting information to the Company by email to splattermake.co.uk users agree to the use of information about them, and to the Company’s use of cookies, as described above.

Liability

You release Chirpy Thoughts Limited trading as Splatter Make / KHY from all claims, damages and causes of action or liabilities which may arise as a result of your preparation, storage and consumption of food, except if solely due to our negligence.

Without exception, you will indemnify and hold us and our employees harmless from all responsibility for any loss of personal property whilst at the centre or for any injuries or damages you sustain, or that anyone affiliated with or connected with you in any way may sustain, in connection with or resulting directly or indirectly from your preparation of meals and use of machinery, save where such injuries or damages arise as a result of our negligence.

Our liability to you shall not exceed the total price charged for any sessions/classes booked. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence. Children between the ages of 2 - 16 years of age may only attend Children specific Easy to Learn lessons. For cooking classes, they must be able to reach and work at the height of a standard kitchen surface (900mm) to participate, as well as be supervised by an adult at all times. All children aged 16 years and over are able to attend a regular adult lessons, and must be supervised by an adult at all times.

Terms & Conditions

You can download our full Terms and Conditions here.

Cancellations, Refunds or Amendments

Cancellations and Alternations by Us

In exceptional circumstances, we may unfortunately have to cancel a class, demonstration, workshop or event. If this does occur, we will give you as much prior notice as possible and will accommodate you on an alternative date, failing this we will refund your booking fee. Unfortunately we cannot accept any liability for travel or other costs.

Whilst we endeavor to provide classes, demonstrations, workshops and events in accordance with our promotional materials, we reserve the right to make variations to some of the content.

Cancellations by you

Lateness: Please arrive 10 minutes before the scheduled start time of the class. We cannot accommodate arrivals after the scheduled start time. We cannot refund or rebook any late arrivals.

Cancellation by you with prior notice of 2 working days or less from the booking date will mean that the course will still be charged at the full fee.

Cancelations by you with prior notice of 2 working days or more from the course date will mean that the session will be transferred to another session (subject to availability), but no refund will be offered.

Cancellations by you with prior notice of more than 7 working days from the course date will mean that you will be fully refunded the fee you paid.

You must provide the receipt (provided to you when the course was initially booked) when requesting a cancellation; we reserve the right not to process any cancellations where you are unable to provide this information.

  • Nothing in these terms and conditions affects or limits your statutory rights
  • Your booking is non-transferable
  • The contract between you and Chirpy Thoughts Ltd trading as Splatter Make & KHY is governed by English law and shall be subject to the exclusive jurisdiction of the courts of England and Wales

You will be refused admission if we suspect that you are under the influence of alcohol or any other substance, are ill with a communicable disease or that you are engaging in inappropriate behaviour.

Lateness for Child Collection

If you are more than 15 minutes late to pick up your child(ren) from our class without prior notice, in the third instance in a row a £10 fee will apply plus a further £10 fee per hour thereafter, per child.

Health & Safety Policy

Chirpy Thoughts Ltd, referred to hereafter as The Center considers health and safety to be of utmost importance. We comply with The Health and Safety at Work Act 1974 and the Workplace (Health, Safety and Welfare) Regulations 1992 at all times.

Our Commitment to Health and Safety:

The Center has appropriate insurance cover, including employer’s liability insurance and public liability insurance.

Each member of staff follows The Center’s Health and Safety policy and is responsible for:

  • Maintaining a safe environment
  • Taking reasonable care for the health and safety of themselves and others attending The Center
  • Reporting all accidents and incidents which have caused injury or damage or may do so in the future
  • Undertaking relevant health and safety training when required to do so by the manager

Any member of staff who disregards safety instructions or recognised safe practices will be subject to disciplinary procedures.

Responsibilities of the registered person

The registered person for the setting holds ultimate responsibility and liability for the safe operation of The Center. The registered person (Emma Rowland) will ensure that:

  • All staff receive information on health and safety matters, and receive training where necessary
  • The Health and Safety policy and procedures are reviewed regularly
  • Staff understand and follow health and safety procedures
  • Resources are provided to meet The Center’s health and safety responsibilities
  • All accidents, incidents and dangerous occurrences are properly reported and recorded. This includes informing Ofsted, child protection agencies and the Health and Safety Executive under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995) where appropriate.
  • All reported accidents, incidents and dangerous occurrences are reviewed, so that preventative measures can be taken.

Responsibilities of the manager

The Center’s manager (Amanda Litster) is responsible for ensuring that at each session:

  • Premises are clean, well lit, adequately ventilated and maintained at an appropriate temperature
  • The premises are used by and solely available to The Center during opening hours
  • All The Center’s equipment is safely and securely stored
  • Children are only allowed in the kitchen if properly supervised (e.g. for a cooking activity)
  • A working telephone is available on the premises at all times
  • Chemicals and cleaning materials are stored appropriately, and in accordance with COSHH data sheets.
  • External pathways are cleared in severe weather
  • Daily environment checks are carried out in accordance with our Risk Assessment policy.

Security

  • Children are not allowed to leave the Centre premises during the session unless prior permission has been given by the parents (for example, to attend off site activities).
  • Written notice/permission from a parent must be given when a child is being collected by someone else, or alternatively, give a Password which will be on the system that must be known by the collecting adult.
  • During Centre sessions, staff monitor the entrances and exits to the premises throughout
  • All visitors to the Centre must sign the Visitor Log and give the reason for their visit. Visitors will never be left alone with the children.
  • Security procedures will be regularly reviewed by the manager, in consultation with staff and parents.

Toys and equipment

All furniture, toys and equipment are kept clean, well maintained and in good repair. We select toys, equipment and resources with care, and we carry out risk assessments before the children are allowed to use them. Broken toys and equipment are disposed of promptly.

We ensure that any flammable equipment is stored safely.

Food and personal hygiene

Staff at The Center maintain high standards of personal hygiene, and take all practicable steps to prevent and control the spread of infection.

  • A generally clean environment is maintained at all times.
  • Toilets are cleaned daily and soap and hand drying facilities are always available.
  • Staff will be trained in food hygiene and follow appropriate guidelines.
  • Waste is disposed of safely and all bins are kept covered.
  • Staff will ensure that children wash their hands before handling food or drink and after using the toilet.
  • Cuts and abrasions (whether on children or staff) are kept covered.

Dealing with body fluids

Spillages of blood, vomit, urine and faeces will be cleaned up immediately in accordance with our Intimate Care policy.

Staffing levels

Staff ratios and levels of supervision are always appropriate to the number, ages and abilities of the children present, and to the risks associated with the activities being undertaken. A minimum of two members of staff are on duty at any time.

Your Commitment to Health and Safety:

All participants attending a cookery class should wear shoes with flat soles and covered toes and practical clothing. We are not liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All participants will receive a short briefing on health and safety before commencing the course.

You agree to:

  1. a) Adhere to the health and safety requirements;
  2. b) Obey any instructions given to you by your tutor;
  3. c) Maintain a reasonable standard of cleanliness; and
  4. d) Maintain a reasonable standard of safe behaviour.

Sickness Policy

We are unable to accept children and adults who are ill.

If any children are ill when they first arrive at the Club we will immediately notify their parents or carers to come and collect them. Any children who have been ill should not return to The Center until they have fully recovered, or until after the minimum exclusion period has expired (see table below).

Minimum exclusion periods for infectious conditions and diseases;

  • Disease/Condition Exclusion period
  • Chicken Pox 5 days from first appearance of rash
  • Cold Sores None. Avoid contact with sores
  • Conjunctivitis 24 hours or until the discharge from eyes has stopped
  • Diphtheria* Until certified well by doctor
  • Diarrhoea and Vomiting 48 hours after symptoms cleared
  • Glandular Fever Until fully recovered
  • Gastro-enteritis, E. Coli, Food Poisoning, Salmonella and Dysentery Until certified well by doctor
  • Hand, Foot and Mouth disease While rash and ulcers are present
  • Hepatitis A* Until certified well
  • Hepatitis B* and C* None
  • High temperature 24 hours
  • HIV/AIDS None
  • Impetigo Until the skin has healed
  • Influenza Until recovered
  • Measles* 5 days from onset of rash
  • Meningitis* Until recovered
  • Molluscum Contagiosum None
  • Mumps* 5 days from onset of swollen glands
  • Pediculosis (lice) Until treatment has been given
  • Pertussis* (Whooping cough) 21 days from the onset or 5 days from commencing antibiotic treatment
  • Poliomyelitis Until certified well by doctor
  • Ringworm of scalp Until cured
  • Ringworm of the body Until treatment has been given
  • Rubella* (German Measles) 5 days from onset of rash
  • Scabies Until treatment has been given
  • Scarlet fever* 5 days from start of the treatment
  • Slapped Check, Fifth Disease None
  • Streptococcal infection of the throat 3 days from the start of the treatment
  • Threadworms None
  • Tonsillitis None
  • Tuberculosis* Until certified well by doctor
  • Typhoid*, Paratyphoid* Until certified well by doctor
  • Warts (including Verruca) None. Verruca sufferers should keep feet covered
  • * Denotes a notifiable disease.

If in any doubt contact local health services for further information.

Liability

You release Chirpy Thoughts Ltd trading as Splatter Make & KHY from all claims, damages and causes of action or liabilities which may arise as a result of your preparation, storage and consumption of food, except if solely due to our negligence.

Without exception, you will indemnify and hold us and our employees harmless from all responsibility for any loss of personal property whilst at the centre or for any injuries or damages you sustain, or that anyone affiliated with or connected with you in any way may sustain, in connection with or resulting directly or indirectly from your preparation of meals and use of machinery, save where such injuries or damages arise as a result of our negligence.

Our liability to you shall not exceed the total price charged for any sessions/classes booked. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence. Children between the ages of 2 - 16 years of age may only attend Children specific Easy to Learn lessons. For cooking classes, they must be able to reach and work at the height of a standard kitchen surface (900mm) to participate, as well as be supervised by an adult at all times. All children aged 16 years and over are able to attend a regular adult lessons, and must be supervised by an adult at all times.

Food Allergies

Ingredients may have been manufactured on shared equipment with wheat, dairy, eggs, nuts, fish, soya and shell fish and other allergens. Please make us aware of any food allergies by completing the required form so teachers and staff are aware.

Photography

You are the legal parent / guardian of the child(ren) / young person and give permission for the child and or yourself to be photographed for the following uses: Media identified by the event organizer [Chirpy Thoughts Ltd], future Splatter Make, KHY & Know How You publicity including posters, flyers, adverts, magazines and websites (Including social media). You understand that you can withdraw the photo from the photo library at any time by contacting Chirpy Thoughts Limited.

Related policies

Please ask should you wish to seek our policies on: Illness & Accidents, Emergency Evacuation, Healthy Eating, Safeguarding, Administering Medication, Risk Assessment, Manual Handling, Fire Safety, & Intimate Care, Visitor.

This policy was adopted by: Chirpy Thoughts Limited

Date: 30 June 2015

To be reviewed:

7 Sept 2015 Signed: A Litster

Written in accordance with the Statutory Framework for the Early Years Foundation Stage (2014): Safeguarding and Welfare Requirements: Safety and suitability of premises, environment and equipment [3.54-3.64].